IT SUPPORT

Your Trusted Advisor - An IT Partner, Not Provider

We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your revenue generating services. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.

What is IT Monitoring and Administration?

IT Monitoring is the process of measuring and analyzing your systems, applications, processes, and networks to detect, diagnose, and resolve performance bottlenecks, failures, or other operational issues. Ultimately, the goal of IT monitoring is to optimize and automate the performance of your organization’s IT systems to maximize the availability and performance of the services they provide.

The importance of IT Monitoring and Administration

Proactive IT monitoring isn’t expensive, it saves time and money for your business. And with the help of Fidelity Systems, it can be done with ease. By implementing a proactive IT monitoring solution you’ll receive metrics that will allow you to adjust your business processes, reduce downtime and improve the overall security of your IT infrastructure.

“Efficient and quick to respond to our needs.”
Rick Peters (GM and VP of Finance),
Shelby Company

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive approach, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network, desktops and remote devices, we ensure the reliability and stability of your IT assets.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and higher revenue per employee. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of managing a computer network.

Do these issues plague your business?

  • Time Consuming Backup Checks? Is it necessary for your staff to routinely check network servers and backup systems on a daily basis?
  • Noncompliance? Are you complying with regulations madating data security and network integrity? Are you managing your security risks and safeguarding data from fraud?
  • Distracted Employees? Do your staff rely on other non-IT employees to deal with distracting IT problems?

Program Advantages

  • Monthly Account Management: Dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.
  • Mitigation Services: uses properly designed and implemented security solutions to keep your business protected and helping to optimize and minimize security risk.
  • Eliminating Emergency Downtime: Regular overview with a combination of monitoring and management, we work extensively to reduce or eliminate where possible emergency outages which causes.

Let's talk about how we can help

Related Articles

To learn more about how Fidelity Systems can monitor and administer your IT needs, we offer these articles below.

+ Monitoring your IT Networks