Not every business has a Chief Information Officer (CIO) on staff to deal with technology. Thankfully Fidelity Systems provides a Virtual CIO system that becomes your valuable partner in managing key areas of your IT infrastructure regardless of your location.
Our Virtual CIO system not only manages and tracks support tickets, but provides timely management reports that give analytical insights into your network performance, user histories, financial information and data management.
Executive Business Reviews. Our clients appreciate the monthly and quarterly Executive Business Review reports that include statistics on closed and open trouble tickets, and report on unresolved issues as well. We can show where the trouble tickets come from within your organization, categorize them by type of issue and dig into the details if necessary. We will also provide information on upcoming projects and Cloud Backup reports.
Key Metrics and Financial Reporting. Measuring IT success using key metrics can indicate gaps in an IT operation or strategy. Timely reporting of those metrics and financial costs can flag any IT operations that need attention. Our Virtual CIO System gives management the financial data and performance to budget.
Customer Satisfaction Surveys (CSAT). A successfully performing network needs the feedback from employees and management. Fidelity Systems does this by generating satisfaction surveys after each support ticket is resolved. The survey results are then compiled into reports for our clients so they can monitor performance.